SHIPPING AND DELIVERY POLICY

Last Updated: September 2026

Thank you for shopping with Vasckonet Services.
We work with trusted suppliers, fulfillment centers and logistics providers to deliver products to customers in South Africa and supported international destinations.

Vasckonet Services is owned and operated by Vascko Investments (Pty) Ltd., registered in the Republic of South Africa.

This Shipping and Delivery Policy explains how order processing, dispatch, tracking, delivery times, customs and delivery issues are handled.

1. DROPSHIPPING FULFILMENT MODEL

Vasckonet Services operates partly through a dropshipping and third-party fulfillment model.

This means certain products are shipped directly from our supplier or fulfillment partner to you rather than first being delivered to a Vasckonet warehouse.

Products may be dispatched from: South Africa; Asia; Europe; other international fulfillment centers; or another location used by the relevant supplier.

The fulfillment origin may therefore differ depending on the product.

2. ORDER PROCESSING

After an order is successfully placed and payment has been confirmed, the order enters processing.

Processing generally includes: payment verification; supplier confirmation; stock verification; picking and packing; shipping-label preparation; and transfer to the relevant logistics provider.

Typical processing may take approximately 1–5 business days, depending on the product and supplier.

This processing period is separate from shipping or transit time.
During high-volume periods, major promotions, public holidays or supplier disruptions, processing may take longer.

3. ESTIMATED DELIVERY TIMES

Delivery times depend on: destination country; supplier location; shipping method; customs processing; product availability; and courier performance.

As a general guideline, orders may take approximately:

South Africa: approximately 5–14 business days after dispatch

Other African destinations: approximately 7–20 business days after dispatch

Other supported international destinations: approximately 10–28 business days after dispatch

These periods are estimates rather than guaranteed delivery dates unless Vasckonet Services expressly states otherwise.

A particular product page or checkout notice may provide a more specific estimated delivery period, in which case the product-specific estimate should be considered together with this policy.

4. BUSINESS DAYS

Business days generally exclude: Saturdays; Sundays; and applicable public holidays.

Public holidays in supplier countries, transit countries or the destination country may also affect processing and delivery.

5. MULTIPLE PACKAGES

If your order contains multiple products, they may be fulfilled by different suppliers or warehouses.

As a result: items may be shipped separately; you may receive several tracking numbers; parcels may arrive on different dates; and one product arriving before another does not necessarily mean the remaining product is missing.

There is normally no need to contact us until the estimated delivery period for the remaining parcel has passed.

6. SHIPPING COSTS

Shipping charges, where applicable, are calculated or disclosed at checkout.

Shipping charges may depend on: destination; order value; product size or weight; fulfillment warehouse; selected delivery service; and available promotional offers.

Where free shipping is offered, applicable conditions will be shown on the Website or during checkout.

7. TRACKING INFORMATION

Where tracking is available, customers will normally receive tracking information after the order has been dispatched.
You may also use the Track Order function available on our Website where supported.

Please note that tracking systems do not always update immediately.
It may take approximately 2–7 business days after dispatch before meaningful tracking events appear, particularly for international shipments moving between logistics networks.

8. INTERNATIONAL TRANSIT

International shipments may pass through: export-processing facilities; international line-haul carriers; customs authorities; destination postal systems; regional distribution hubs; and last-mile couriers.

Tracking may temporarily stop updating while an item moves between these systems.
A lack of tracking movement for several days does not necessarily mean that the shipment is lost.

9. CUSTOMS CLEARANCE

International orders may be inspected or processed by customs authorities.
Customs clearance periods are outside Vasckonet Services' direct control.

Potential causes of customs delay include: import inspections; document verification; duties or tax assessment; restricted-product screening; customs congestion; destination-country regulations; and requests for information from the recipient.

Customers are responsible for providing information reasonably required by local customs authorities.

10. CUSTOMS DUTIES, TAXES AND IMPORT FEES

Depending on your destination country, an international order may be subject to: customs duties; import VAT; sales taxes; clearance fees; handling fees; or other governmental charges.

Unless expressly stated as included at checkout, these charges may be collected separately by the destination country's customs authority, postal authority or courier.
Such charges are generally determined by the destination government rather than Vasckonet Services.

Customers should familiarize themselves with applicable import requirements before purchasing.

Nothing in this section permits undisclosed charges contrary to applicable consumer legislation.

11. DELIVERY ADDRESS

Customers must provide a complete and accurate delivery address at checkout.

Please verify: full recipient name; street address; building/unit number; suburb; city; province/state; postal or ZIP code; destination country; telephone number; and any important delivery instructions.

We strongly recommend reviewing these details carefully before completing payment.

12. ADDRESS CHANGES

If you notice an incorrect shipping address immediately after placing an order, contact us as soon as possible. We will attempt to make the correction where operationally possible.

However, once an order has: entered supplier processing; been packaged; received a shipping label; or been dispatched, we may no longer be able to modify the address.

Vasckonet Services cannot guarantee successful address changes after order submission.

13. UNDELIVERABLE OR RETURNED PACKAGES

A shipment may be returned to sender due to: incorrect address; incomplete address; recipient refusal; repeated failed delivery attempts; unclaimed parcel; inability to contact the recipient; or customs-related issues.

Where the cause is attributable solely to incorrect information or failure by the customer to accept delivery, reasonable reshipping charges may apply where permitted by law.

Each situation will be evaluated individually.

14. DELIVERY ATTEMPTS

Couriers may attempt delivery more than once or direct the parcel to a collection location.

Customers are responsible for monitoring available tracking information and responding reasonably to courier notices.

Failure to collect a shipment within a courier's holding period may cause the package to be returned.

15. DELIVERY DELAYS

Although we aim to provide reliable delivery estimates, delays can occur.

Possible causes include: customs inspections; adverse weather; flight disruptions; port congestion; courier network congestion; supplier delays; high-volume sale periods; public holidays; strikes; civil unrest; natural disasters; governmental restrictions; incorrect addresses; import inspections; and other circumstances beyond reasonable control.

We will assist customers where a shipment experiences an abnormal delay.

16. SOUTH AFRICAN ELECTRONIC COMMERCE DELIVERY RIGHTS

Where applicable, the Electronic Communications and Transactions Act 25 of 2002 provides rules concerning the performance of online orders.

Where required by applicable law, Vasckonet Services will execute orders within the legally required or expressly agreed period.
If we are unable to fulfill an order because the goods are unavailable, we will notify the customer and provide the remedy required by applicable legislation.

Nothing in this Shipping Policy limits statutory rights concerning delayed or unfulfilled electronic transactions.

17. LOST PACKAGES

If a package has not arrived within the estimated delivery period and tracking suggests that it may be lost, contact Vasckonet Services.

We may initiate an investigation with: the supplier; fulfillment warehouse; postal operator; or courier.

A logistics investigation may be necessary before the shipment can reasonably be classified as lost.
Where a shipment is confirmed lost and a refund or replacement is legally or contractually due, we will provide an appropriate remedy.

18. PACKAGE MARKED DELIVERED

If tracking shows “Delivered” but you have not received the package, please: confirm the address used on the order; check entrances and safe delivery locations; ask household members or colleagues; check with building management, reception or security; contact the local courier; and contact Vasckonet Services if the parcel cannot be located.

We may request delivery confirmation information from the carrier.
Claims will be assessed using available delivery records and applicable law.

19. DAMAGED PACKAGES

If a parcel arrives visibly damaged, take photographs of: the external packaging; the shipping label; the internal packaging; and the damaged product.

Contact Vasckonet Services promptly through our official Contact page.

Please retain the packaging while the matter is being reviewed where reasonably possible.
Damaged-product claims will be handled under our Refund and Return Policy and applicable consumer law.

20. WRONG PRODUCT DELIVERED

If the item received materially differs from the product ordered, contact us and provide: order number; photographs of the item; shipping label; and a description of the discrepancy.

We will investigate and provide an appropriate solution in accordance with our Refund Policy and applicable legislation.

21. REFUSED DELIVERY

If you refuse a delivery without a legally recognized reason, the parcel may be returned to the supplier.

Any refund may be subject to applicable return rules and reasonable charges permitted by law.

Refusing delivery is not necessarily equivalent to exercising a formal statutory cancellation right, so customers should contact us where possible before refusing a parcel.

22. RESTRICTED OR PROHIBITED PRODUCTS

Certain countries impose import restrictions on particular products.

We may cancel an order if: the destination prohibits importation; the carrier refuses the product; regulatory restrictions prevent legal shipment; or fulfillment becomes legally impossible.

Where an order is cancelled because it cannot legally be supplied, we will provide any refund required by applicable law.

23. SHIPPING PROMOTIONS

From time to time, Vasckonet Services may offer: free shipping; discounted shipping; promotional shipping; or minimum-spend shipping offers.

Each promotion may have: geographic restrictions; minimum order requirements; product exclusions; expiry dates; or other reasonable conditions.

Applicable terms will be communicated with the offer.

24. ORDER TRACKING

Customers can track eligible orders through:

www.vasckonet.shop
Select the Track Order option from the Website navigation.

Where tracking is provided by an external courier, customers may also be directed to the courier's tracking system.

25. CUSTOMER SUPPORT

If your shipment has exceeded the stated estimated delivery period, please contact us with: your full name; order number; delivery country; tracking number, if available; and a brief description of the issue.

This information allows us to investigate efficiently.

26. OUR DELIVERY COMMITMENT

Vasckonet Services aims to provide customers with transparent shipping information and reliable fulfillment while giving access to products sourced from suppliers around the world.

Our dropshipping model helps us provide a broader product range, but we recognize that international fulfillment can involve longer transit periods.

We therefore aim to: communicate realistic delivery expectations; provide tracking wherever available; investigate abnormal delays; assist with missing or damaged shipments; and comply with applicable consumer-protection legislation.

27. CONTACT INFORMATION

For shipping enquiries:

Vasckonet Services
Owned and operated by Vascko Investments (Pty) Ltd.
Republic of South Africa
Email: support@vasckonet.com | sales@vasckonet.com
Website: www.vasckonet.shop

Please use the official Contact Us page on our Website for customer-service enquiries.

By placing an order through Vasckonet Services, you acknowledge that you have reviewed this Shipping and Delivery Policy.